Returns

At The Dairy Fairy, the customer is always queen.

The Fairy wants you to love your new product, as much as she loved creating it.

  • If you are not happy with your purchase, you may return or exchange a re-sellable item within 30 days of your order date for a full refund or exchange, minus any shipping costs.
  • Any items returned or exchanged must be in clean, unworn and unused condition with tags attached.
  • Please take the following precautions to ensure that we can accept your bra back:
    • Upon receipt, try on your item after a shower. Items soiled with deodorant, perfume, cigarette smoke or breast milk cannot be accepted.
    • Do not remove or dispose of any of the labels or packaging until you are sure that the size and fit are to your liking and you intend to keep the item.
    • We can only accept returns or exchanges on products purchased directly on our site, with a valid invoice number.  Items purchased elsewhere must be taken to that retailer.

Your item comes with specific care instructions, and we cannot be responsible for garments damaged due to not following these instructions.
 
If you need to request a return or exchange:

  • Email us with your request to info@thedairyfairy.com
     OR Simply login to your account
  • View the order using the "Complete Orders" link under the My Account menu
  • Click the Return Item(s) button and follow the instructions.  We will respond with a return authorization form and instructions.
  • We'll notify you via e-mail of your refund once we've received and processed the returned item.
  • Original shipping charges are NOT refundable.
  • Exchanges must be shipped back to us at your expense, however the post-return shipping back to you will be covered by us.